Privacy Policy

Introduction

This notice describes how E Surgical collects and uses information about you ("personal data'") in connection with the activities described below, including when you order E Surgical products and services, on your or your employer’s behalf, when you visit this website and E Surgical office locations, when you contact E Surgical, or when you participate in E Surgical events, surveys, or other activities in the United States.

Unless set out otherwise below, the company responsible for processing your personal data is E Surgical LLC, (together "E Surgical," "we," or "us").

In this Privacy Notice (“Privacy Notice”), we will tell you what personal data we obtain about you, how we use that information, with whom we share it, what rights you have regarding your information, and how to contact us to exercise these rights. E Surgical and some of its affiliates, including our international affiliates, also operate other websites.

This Privacy Notice does not apply when you have been notified that an alternative notice applies. This website is a commercial website for the sale and distribution of various medical and healthcare products and services of E Surgical to licensed or authorized healthcare professionals. It is not intended or authorized to sell medical products or medical device to consumers or for personal use. It is not intended to provide any medical advice or personal medical treatment and care to individual patients. Your medical institution, employer, and/or personal healthcare professional is solely responsible for the processing of your personal data for the provision of your own personal medical treatment and care.

Personal and Electronic Data We Collect and How We use it

This section describes how E Surgical uses your personal data (which includes your electronic data) to provide you with its products and related services. Unless we need your personal and/or professional data in order to comply with laws and regulations, you are not required to provide information to us, but if you choose not to do so, we may not be able to offer you certain products, services, and related features or to respond to requests that you may have. The following situations are discussed in more detail below.

Visiting our websites

When you visit our websites or apps, we may collect and/or process both your personal data and the electronic data from your electronic devices (from your interaction with our sites) to learn more about how you use our site/app and services.

What personal (electronic) data we obtain

• Electronic device information, including identifiers associated with your electronic devices, operating system type and characteristics
• Internet and network activity information, including internet protocol (IP) address, domain name, web browser characteristics, language preferences, navigation, and your interactions with our site or app (such as the pages you visit, links you click, features you use, dates and times of access to our site/app, browsing history, search history, the pages that led or referred you to our site), and other information about your use of our site or app
• Geolocation data, including approximate location information from your use of our site/app
• Certain information by automated means, including cookies and similar technologies, such as Flash cookies, local storage, web beacons and pixels, JavaScript, software development kits (SDKs) and device identifiers

How we use your electronic data

• To ensure our sites or apps operate correctly and secure logins work properly
• Improve visitor experience and learn how they use our sites/apps and their features
• Provide you with enhanced functionality such as video content and show you targeted ads on other sites or social media channels

Contacting Our Customer and Support Services

You may make an inquiry, or require assistance or support, by contacting our customer service or support team by phone or email, or by using our "How to contact us" form, our chat tools, and automated communications assistants, or other customer support tools.

What personal data we obtain

If you contact our customer and support services to make an inquiry about a product or request support, the types of personal data we obtain or process about you from that interaction include the following.

• Contact information you directly submit to us, including name, title, physical, postal, and email address, and telephone number
• Medical device identifiers or information, including device serial number, if any
• Demographic information, including country of residence, date of birth, and age
• Preferences including preferred language
• Session information and device and network identifiers including IP address
• Other information about you necessary for dealing with your request, including data relating to your purchased medical device or our product offering
• Recordings and notes if we record the conversation we have with you
• Other content posted or submitted by you including your relationship to E Surgical that you indicate, the type of healthcare provider you are if applicable, stage of education or training, and areas of interest.

How we use your data

• To respond to you, provide you with required support, and follow up on your request, including, where applicable, ensuring compliance with our regulatory obligations and establishing, exercising, or defending ourselves from legal claims.
• We may use automated communications assistants including "chatbots" and other contact aides to route, analyze, and respond to your customer and support service interactions, as well as to improve our automated communications assistants, products, and services.
• We may also keep a record of the communications we have with you for evidentiary purposes and to train our personnel and improve the quality of our services. If you call us, you will be notified at the beginning of the call whether our conversation will be recorded.
• To perform analytics and research
• To improve our products, content, and services
• To perform quality assurance and complaint handling functions
• To detect, investigate, and respond to malicious and fraudulent activities
• To debug and repair our products and services

Please note that, in some circumstances, we may use your personal data to provide technical support on behalf of and in the name of your medical institution or your employer, or another relevant healthcare professional who ordered our products and services and has been authorized by you to communicate with you or under applicable law.

This is the case if the E Surgical product or service you use was provided to your medical institution, your employer or other healthcare professional as part of the services E Surgical provides to them.

If that product or service requires technical support, we'll use your data as directed by you, your medical institution or employer and/or other healthcare professional as part of our response to your inquiry.