We are committed to providing reliable after-sales support. Please review the information below regarding returns and service requests.
1. Return Eligibility
Returns may be accepted under the following conditions:
- The request is submitted within {{Return Days}} days of delivery
- The product is unused and in its original condition
- The product is returned in its original packaging
Certain items may not be eligible for return due to their nature.
2. Non-Returnable Items
For safety and regulatory reasons, the following items may not be eligible for return:
- Used or opened medical devices
- Sterile or single-use products
- Items that are damaged due to improper use
3. How to Request a Return
To request a return or service, please submit a request through our return form.
Request a ReturnYou must be logged in to your account to submit a request.
4. Return Review Process
All return requests are subject to review and approval.
We may contact you for additional information before processing your request.
5. Refunds
If your return is approved:
- Refunds will be processed to the original payment method
- Processing time may vary depending on your payment provider
6. Shipping for Returns
Customers may be responsible for return shipping costs unless the return is due to:
- Defective products
- Incorrect items shipped
7. After-Sales Support
If you experience issues with a product, please contact our support team. We will assist you with troubleshooting or further service options.
8. Important Notice
Due to the nature of medical devices, certain products may be subject to strict handling and regulatory requirements. {{Company}} reserves the right to refuse returns that do not meet these conditions.
Request a Return Service
Submit your request through our return form to initiate a return or after-sales support.
Request a ReturnYou must be logged in to your account to submit a request.