Frequently Asked Questions

To register for an ESurgical account, please click the "Sign Up" button on our homepage. Because we supply specialized medical devices and equipment, registration requires verification of your professional or institutional status. During the sign-up process, you will be prompted to upload a valid medical license, clinic registration, or institutional tax ID. Our compliance team will review your application and fully activate your purchasing privileges within 1 to 2 business days.

If you simply forgot your password, click the "Forgot Password" link on the login page, enter your registered email address, and follow the password reset instructions sent to your inbox. However, due to strict privacy and compliance regulations regarding medical purchasing records, if you have lost access to your original registered email address, your account cannot be recovered automatically. In this case, please contact our customer support team directly to undergo a manual identity verification process.