E Surgical is committed to providing a reliable and efficient ordering experience for qualified professional customers. The information below provides general guidance regarding online orders, payment, order processing, shipping, and delivery.
1. Placing an Order
Eligible customers with an approved Professional Account may place orders through the E Surgical website for products available for online purchase.
Please review your order carefully before submission and ensure that all account, billing, shipping, and contact information is complete and accurate.
Submission of an order does not constitute acceptance by E Surgical. All orders are subject to verification, product availability, applicable regulatory or account requirements, and acceptance by E Surgical. E Surgical reserves the right to decline or cancel an order when reasonably necessary, including in cases of product unavailability, pricing or order errors, payment issues, suspected unauthorized activity, or applicable legal or regulatory requirements.
2. Payment
Available payment methods will be displayed during checkout. Payments are processed through authorized third-party payment service providers.
Payment authorization or confirmation does not necessarily constitute E Surgical’s acceptance of an order. Additional verification may be required before an order is processed or shipped.
Applicable taxes, shipping charges, and other charges, if any, will be presented during the applicable checkout process.
3. Order Processing
Orders are processed subject to product availability, payment confirmation, account verification, and any applicable regulatory or compliance requirements.
Processing times may vary depending on product availability, order quantity, verification requirements, and other operational factors. An estimated processing or delivery timeframe, if provided, is an estimate only and is not a guaranteed shipment or delivery date.
E Surgical may contact you if additional information is required to process your order.
4. Shipping
E Surgical currently ships to eligible U.S. destinations in accordance with applicable sales, distribution, and regulatory requirements.
Available shipping methods and applicable shipping charges will be displayed during checkout, when available. Certain products, destinations, or order quantities may be subject to additional shipping requirements or restrictions.
Customers are responsible for providing a complete and accurate delivery address and ensuring that an authorized recipient is available to receive the shipment when required.
5. Shipping and Delivery Delays
After an order has been transferred to the carrier, actual delivery timing may be affected by circumstances outside E Surgical’s reasonable control, including carrier delays, severe weather, service disruptions, incorrect or incomplete delivery information, and other unforeseen events.
Any shipping or delivery dates provided by E Surgical or a carrier are estimates unless expressly stated otherwise in writing.
If you experience a problem with your shipment, please contact E Surgical Customer Support so that we can assist you in reviewing the shipment status.
6. Order Tracking
When tracking information is available, it will be provided by email or through your account after the order has shipped.
Tracking information, carrier status, and estimated delivery dates are provided based on information made available by the applicable carrier and may be subject to change.
7. Product and Regulatory Requirements
E Surgical products are intended for sale to qualified healthcare professionals, healthcare organizations, authorized distributors, and other qualified commercial purchasers, as applicable.
Certain products may be subject to professional-use, regulatory, distribution, or other restrictions. E Surgical may request additional information or documentation before accepting or fulfilling an order.
Purchasers are responsible for using and handling products in accordance with the applicable product labeling, Instructions for Use (IFU), and applicable laws and requirements.
8. Order Changes and Cancellations
If you need to request a change or cancellation, please contact E Surgical Customer Support as soon as possible.
We will make reasonable efforts to accommodate your request; however, changes or cancellations may not be possible once an order has entered processing or has been shipped.
9. Returns and Shipping Issues
For information regarding returns, damaged shipments, incorrect products, or other order- related concerns, please refer to our Returns & Support information or contact E Surgical Customer Support.
10. Need Help?
If you have questions regarding an order, payment, shipping, or delivery, please visit our FAQ or contact E Surgical Customer Support.
For additional terms applicable to purchases from E Surgical, please refer to our Terms and Conditions of Sale.